Customer Success Specialist

As a Customer Success Specialist at Antideo you’ll be responsible for retaining and growing revenue from a large segment of Antideo’s inbound channels. You will work with small business Customers to provide excellent customer service, optimize the services for maximum ROI, and sell in additional products and services to grow Antideo’s market share. You will work closely with the Sales team and other members of the Customer Success Management team to collaborate on best practices and to help identify new process/technology innovations and improvements to our products to better meet Customer needs.

Responsibilities

• Respond to all telephone, internet, and email support inquiries as they enter our system in real-time, honing your exceptional phone, written, and interpersonal skills by transacting 50+ phone calls,chats and emails per day.
• Through discovery, relationship building, and problem solving, provide exceptional customer service including issue escalation, problem resolution and upselling additional services.
• Proactively identify new sales opportunities and markets each quarter, based upon customer feedback and experience.
• Troubleshoot technical issues customers may have with the service, walking them through the API integration process
• Follow-up with existing accounts to ensure customer satisfaction, consult on new features, and identify up-sell opportunities.
• Accurately record all required information and customer interactions into the internal CRM.
• Improve our service by providing customer feedback and personal experience to management.

Requirements

• Demonstrable and quantifiable success selling and/or supporting a product or service over the phone.
• Experience following a structured, disciplined approach to sales.
• Exceptional oral, written, and interpersonal skills.
• Thrives in a high‐tech, fast‐paced, team‐oriented environment.
• Exudes enthusiasm, a positive attitude, self‐motivation, and strong work ethic.
• Demonstrates bottomless energy and whopping initiative.
• Possesses computer skills and web literacy, with proficiency in Word, Excel, and PowerPoint.
• Experience in the software product sales segment would be nice, but is not required.
• Bachelors degree preferred.

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